Refund Policy for KeyKings

Last Updated: September 7, 2026

At KeyKings, we specialize in the sale of instant-delivery digital goods, including software keys, activation codes, digital downloads, and electronic licenses. Because of the nature of digital items, which can be immediately viewed, copied, or redeemed, all sales are considered final once delivered.

1. General Policy (Non-Refundable Purchases)

Once a software key, license code, or digital item has been generated, revealed, or delivered to you, it is strictly non-refundable and non-returnable, except in the case of a verified defective or invalid product as outlined below.

We do not offer refunds or replacements for:

• Change of mind or buyer's remorse after purchase.
• Incompatibility between the purchased digital product and your hardware, operating system, or setup.
• Accidental purchases or purchasing the wrong product, region, or edition.
• Suspensions, bans, or action taken against your account by third-party software developers, publishers, or gaming platforms.

2. Defective or Invalid Keys (48-Hour Claim Window)

If you receive a key that is invalid, revoked, or already redeemed prior to your purchase, you are eligible to request a replacement or a full refund under the following strict conditions:

• Strict 48-Hour Limit: You must report the issue within 48 hours of the initial delivery/purchase time. Requests submitted after 48 hours will be rejected, as we cannot verify key validity after prolonged exposure.
• Proof Required: You must provide clear, unedited evidence showing the issue. This includes unedited screenshots or full-screen video recordings displaying the purchase receipt, the exact key provided, and the error code/message received upon attempt to redeem.
• Verification Process: We reserve the right to verify the status of the key with our suppliers or system logs before granting a replacement or refund.

If the key is confirmed to be invalid or defective and we are unable to supply a working replacement key within a reasonable timeframe, a full refund will be issued.

3. Unrevealed / Undelivered Keys

If a technical error on our platform or payment gateway prevents your key from being generated or delivered, and you have not accessed or revealed the item, you may request a full refund within 14 days of purchase.

4. How to Submit a Refund Claim

To open a claim for a defective or invalid key, do not contact payment providers directly. Submit your request through one of our official support channels:

• Integrated Ticketing System: Open a support ticket using the ticketing feature directly on our SellAuth store page.
• Discord Support: Join our official Discord server at discord.gg/keyking and open a support ticket in the designated channel.

Be sure to include your Order ID, the email address used at checkout, and the required proof/screenshots of the invalid key error to ensure fast processing.

5. Chargebacks and Payment Disputes

Filing an unauthorized chargeback or payment dispute through your bank, credit card company, or payment provider without first attempting to resolve the issue with us through our ticketing system or Discord is a violation of our terms.

In the event of an unauthorized chargeback:

• Your KeyKings account will be permanently banned.
• Your details will be blacklisted across shared merchant fraud-prevention databases.
• Any active keys or digital licenses associated with your order will be revoked or canceled where applicable.

6. Governing Law

This Refund Policy is governed by and subject to the laws of the State of Michigan, United States.